Shipping policy

Last updated: 9 October 2026

Everything you need to know about getting your Nuchi order to you, simply.

1. Where we ship

We currently ship within Australia only, including to residential and business addresses, PO Boxes and Parcel Lockers. We don’t currently ship internationally.

2. Processing and dispatch

We aim to dispatch orders within 1–2 business days (Monday to Friday, excluding Australian public holidays). Your order is packed in recycled, recyclable packaging, with no bubble wrap.

Need to change your delivery address? Contact us as soon as possible. Once your order has been dispatched, we may not be able to change it.

3. Shipping rates and free shipping

All orders are sent with Australia Post standard shipping, with rates shown at checkout.

Shipping is free on orders of $125 or more, after any discounts are applied. We may offer other shipping promotions from time to time, and any offer will be shown at checkout.

4. Delivery timeframes

Once your order has been dispatched, Australia Post estimates delivery in 2–6 business days.

These are estimates only. Regional and remote areas, public holidays, sales periods, Christmas and severe weather can all add time.

5. Tracking and safe delivery

Once your order is on its way, you’ll receive a shipping confirmation email with your Australia Post tracking link. Tracking may take a short time to activate.

If you’ve authorised a safe place or Authority to Leave, please make sure the location is secure and protected from the weather. If Australia Post considers it unsuitable, your parcel may be taken to a Post Office or collection point instead.

6. Delivery details and returned parcels

Please check your name, address and contact details carefully before completing your order.

If a parcel is returned to us because the address was incorrect or incomplete, or because it wasn’t collected from Australia Post in time, please contact us and we’ll arrange to resend it. Additional postage may apply in these cases.

7. Lost, missing or damaged parcels

Lost in transit: If your parcel hasn’t arrived within a reasonable time after the estimated delivery window, or tracking has stopped updating, please contact us within 21 days of dispatch. We’ll lodge an investigation with Australia Post and, if your parcel is confirmed lost, we’ll replace your order at no extra cost or refund it, whichever you prefer.

Showing as delivered: Please check your safe place and with your household, neighbours or building management. If you still can’t find it, contact us with your order number and we’ll help investigate with Australia Post.

Damaged: If your order arrives damaged, contact us as soon as possible with photos of the packaging and product, and keep the packaging until we’ve been in touch. We’ll replace your order or refund it, whichever you prefer.

8. Your rights, contact and updates

Nothing in this policy excludes, restricts or modifies your rights under the Australian Consumer Law. This policy should be read together with our Returns & Refunds Policy and Terms & Conditions.

We may update this policy from time to time. The current version will always be available on our website.

Questions? Email hello@nuchiskin.com.au with your order number and we’ll be happy to help.